Changing Your Registration
If after registering or after scheduling your computer-based test you wish to modify your registration for a computer-based test, you may request a modification by following the procedures described below. Please note that it is not possible to change a registration for computer-based testing to a registration for paper-based testing. If you need to correct or update personal information (e.g., your mailing address), you may update your personal information through your account; see "About My Account" for details.
Changing your test date, test center, or testing time. If you have already scheduled your test and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment through your account. The deadline for rescheduling your test online is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.
Note: If you have been approved for alternative testing arrangements and need to change the date, time, or location of your test appointment, you must call Pearson VUE to reschedule your test appointment by telephone at least one business day (24 hours) before your scheduled testing time. Business days are Monday through Friday, excluding holidays.
Changing your test selection. If you wish to change the computer-based test for which you registered, you must withdraw your registration for the original test as described below and submit a new registration for the new test.
Withdrawing your registration. If after registering for a test you wish to withdraw your registration, you may do so according to the following procedure:
If you have not yet scheduled your test: Submit a withdrawal request through your account.
If you have already scheduled your test:
- First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click "Reschedule," and follow the instructions provided.
- After cancelling your test appointment, submit a withdrawal request through your account.
For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."
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